Tag Archives: voucher refund

When deal falls through, Living Social offers proactive customer service

If you’re looking for a good deal on activities, lodging or food, you can find it on Living Social. In November, I discussed a glass-blowing experience I enjoyed at a deep discount thanks to one of the website’s offers.

A few days ago, I got a glimpse of how the company handles deals that fall through, and I found its customer service impressive.

In November 2011, I purchased a voucher for smoothies at a local retail chain. At the time of purchase, Living Social required me to specify at which location I would use the voucher.

Then, last week, Living Social notified me that the location where I planned to get my smoothies was no longer in operation. I didn’t even know this because I’d been in no rush to use the voucher. Living Social offered me the choice of using my deal at one of the chain’s two remaining locations or getting a refund. I chose the latter, and the company emailed me back the same day to say it had processed my refund request. The refund showed up on my credit card within three days.

I’m impressed by Living Social’s handling of this experience. The company saved me the hassle of going to the smoothie store and finding out it was closed, and it gave me options for resolving the situation. Once I made my choice, the company acted it on it immediately. These are hallmarks of a company that cares about its customers.

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