Tag Archives: Netflix

Netflix delivers solid customer service, despite its PR flubs and changes

Netflix, an online video rental and streaming service, made headlines in 2011 when changes to its subscription plans triggered customer outrage. As a public relations (PR) professional, I saw a lot of ways Netflix could have handled the situation better. While its changes led many customers to cancel their accounts, Netflix did not lose my business.

Before the firestorm, I’d found Netflix to be a reliable company with strong customer service. My experience hasn’t changed, and a couple of recent moves by the company have reinforced my commitment to Netflix.

My main interest in Netflix is renting and returning DVD movies by mail. I originally subscribed to Netflix to take advantage of its vast selection of classic films, but I also watch newer releases from time to time. The movies I rent from Netflix consistently arrive quickly. When I get an occasional “bad” DVD that skips or stops, Netflix makes it easy to report the problem and receive a replacement.

This week, a DVD I wanted to rent wasn’t available in the Netflix shipping center closest to my home, so it will take a few extra days to arrive. Netflix notified me it was shipping the next movie on my wishlist immediately, so I wouldn’t have to wait for my next DVD. The company gave me this extra DVD for free, even though I’d used up my DVD allotment for this billing period. Around Christmas, Netflix gave me an extra free rental as a holiday bonus.

New Netflix customers can sign up for a DVD-only plan or streaming-only plan for $7.99/month. Plan that combine both options start at $15.98/month. Netflix makes it easy to change plans by logging into your online account. You can make the changes effective immediately and pay a pro-rated amount for the current billing cycle or let the changes take effect when your new billing cycle starts.

In addition to movies, Netflix offers many television shows, including series from decades past, like Magnum P.I. and The Muppet Show. If you like to watch streaming videos, you can do so with your Wii, Playstation 3, Xbox 360 or other Netflix-enabled device. You can also watch movies and TV shows on your computer.

Unlike other DVD-rental services, you don’t have to leave home to take the movie back, and you can keep it as long as you’d like.

Does Netflix cost too much? That’s a call only you can make. What I can say is the company delivers solid customer service to its subscribers with convenience and easy account management. That’s worth $8 a month to me. After all, you can barely buy one box-office movie ticket for that price.

Leave a comment

Filed under Customer service

Earn frequent flyer miles for movie rentals, insurance quotes and more

Today, I’m continuing my series of posts on how you can earn frequent flyer miles with both feet on the ground. Previous posts focused on earning miles for reading product ads and for doing your shopping through a portal website. You can also earn miles for signing up for home and financial services.

Like to watch movies? Both Delta Airlines and American Airlines reward you with 1,500 miles when you sign up for a new account with Netflix.

If you’re planning to buy a new home, check out the United Mileage Plus offerings available through Chase bank. You can earn 12,500 to 50,000 miles, depending on the value of your new mortgage.

Have some money to invest? You can receive 5,000 to 25,000 miles on US Airways, Delta, American or United for opening and funding a new account with TD Ameritrade.

Satellite television customers can earn frequent flyer miles, too. American offers 7,500 miles to those enrolling in new DirectTV service.

Those looking for homeowner’s or auto insurance can earn miles, too. Delta and US Airways frequent flyers earn 200 to 300 miles for getting a quote from 21st Century Auto Insurance and additional miles if they purchase a policy. Receive 500 miles in your American Airlines or Delta Account for getting a home or auto insurance quote from Liberty Mutual. Get a quote from Sentry Insurance, and you’ll earn 1,500 miles on Delta or US Airways.

If you’re starting your own blog or website, you can earn 1,000 miles when purchasing a domain name through Network Solutions. This offer is available to those enrolled in American, United and Delta frequent flyer programs.

Be sure to use the special link provided on your frequent flyer program’s webpage when taking advantages of these offers, and follow any instructions provided by the company. If you don’t, you may not be eligible to receive your bonus miles.

Leave a comment

Filed under Rewards programs