Tag Archives: Macy’s free returns

Macy’s joins the ranks of stores offering free shipping and free returns

Online shoppers, rejoice! Macy’s is now among the stores offering free shipping and free returns by mail.

In a previous post, I listed other stores offering this benefit. Now, Macy’s has gotten into the game. Previously, Macy’s typically offered free shipping with a purchase of $99 or more, but those wishing to return items without going to a Macy’s store had to pay a shipping fee. Not any more. Now, you can use the prepaid label enclosed with your purchase to return the item by UPS.

There are a few exceptions. You can’t take advantage of the free returns by mail if you live outside the United States. In addition, “free returns exclude gift cards, food, gourmet gifts, lamps, wall art, mirrors, furniture, mattresses and area rugs,” notes the Macy’s website.Macy’s doesn’t seem to put a time limit on returns — its website says items can be returned or exchanged at any time.

Since JCPenney’s merchandise has gone downhill, Macy’s has risen to the top of my shopping list, alongside Kohl’s. So, I am happy to see this new feature offered for the company’s online shoppers. To see a long list of companies offering free shipping and free returns, check out my previous post.

What’s your favorite store offering this service?

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Filed under Customer service, Shopping tips