Tag Archives: KitchenAid personal coffee maker

KitchenAid customer service delivers when product malfunctions

It is always refreshing to find a company that does the right thing when its products falter and offers customers a pleasant product return experience. That’s exactly what I found in KitchenAid recently.

In a previous post, I shared my love for my new KitchenAid personal coffee maker, which I purchased about five months ago. I still love the coffee maker, but recently, its swinging basket stopped sealing properly against the body of the coffee maker. When making coffee, considerable amounts of  heat and steam began escaping through the front of the coffee maker, instead of being vented out the tiny opening in the back designed for this purpose.

So, I couldn’t call KitchenAid and say the coffee maker didn’t work. It did work, but not like it should. I called the company’s customer service line to ask for a replacement and was promptly greeted by a company representative who was very well-spoken and announced he was located in Tennessee (“Thank you for calling KitchenAid, this is Chris in Tennessee.”) Chris agreed to send me a new coffee maker. After collecting the model and serial number of mine, he explained a new coffee maker would be delivered to my home, and then I should use the packaging and prepaid label that accompanied it to return the old coffee maker. He said it would take up to 10 business days to get the new one.

The new coffee maker arrived in about a week and is now in use with a properly fitting basket. As I write this, the old one is making its way back to KitchenAid. Even better, the company said a new one-year warranty applies to the replacement product.

On a scale of 1 to 10, I would give my customer service experience with KitchenAid a nine. Why wasn’t it perfect? Two reasons:

  1. Chris asked if I would like to receive an email notifying me when the replacement shipped, and I provided my email address for this purpose. I never received a notification.
  2. Chris indicated FedEx would pick up the replacement product if I called and asked them to. But the return instructions accompanying the replacement instructed me to send it back via the United States Postal Service. However, the postal carrier did pick it up from my front porch, saving me a trip to the post office.

My return experience showed me KitchenAid cares about its customers and stands behind the products it sells. I will seriously consider KitchenAid for future appliance purchases.

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An affordable alternative to Keurig coffee makers

I am not a “morning person,” so coffee plays a key role in perking me up and getting my day started on the right foot. When the java coming out of our old coffee maker started to get lukewarm, my husband and I decided it was time for a new model. I liked the idea of Keurig machines, but the price tag was quite steep, and I read a number of online reviews from various websites citing problems that occur with them after about a year of use. For these reasons, I researched other brands that might meet our needs.

I settled on the KitchenAid Personal Coffee Maker. After two months of use, I highly recommend this model. I bought mine from Target, where the price was $20 lower than that of the KitchenAid website and about half the cost of comparable Keurig models.

This machine makes hot coffee–we didn’t realize how poorly our other coffee maker was performing until we tasted the coffee coming out of the KitchenAid. I brew my coffee into the stainless-steel mug that came with the coffeemaker to keep it as warm as possible when brewing, then pour it into my personal mug when I’m ready to drink it. You can also drink directly from the mug that came with the machine or brew directly into a personal mug (I’d recommend a tall one to prevent splashing). A downside of the mug included with the machine is that it is not dishwasher safe.

The KitchenAid Personal Coffee Maker comes with a dishwasher-safe gold-tone filter, so you don’t have to use any paper filter unless you choose to. One reviewer on the Target website complains that this machine leaves “sludge” in the bottom of your cup. This is true, but it is a pretty small amount, so we just leave the last sip in our cup, and we never taste the sludge.

One complaint I have about the machine is the water reservoir. Instead of being totally see-through, it has a “smoky” finish that makes it difficult to monitor the amount of water you are putting in. We’ve found better visibility by positioning the coffee maker directly under an overhead kitchen light. I am sure KitchenAid used the colored finish to make the machine more attractive, but I would prefer a clear finish.

One of the great features of this machine is that it will make an 18-ounce cup of coffee. Many of the other machines we considered had a much smaller capacity.

The KitchenAid Personal Coffee Maker comes in silver, black and red and has a one-year, total replacement warranty. It is almost 15 inches tall, but is only 7 inches wide, so it has a relatively small footprint on our counter.

Because it uses a miniature, standard filter basket, it won’t take K cups, but I see no reason you couldn’t use miniature coffee filter packs or bags like these.

If you use a personal coffee maker, please share your experience (good or bad) to guide others when selecting a new model.

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