Tag Archives: coupon policy

Count your coupons before shopping at Walgreens

Walgreens is not my favorite place to shop. I find the structure of its rewards program frustrating, and it can be tough to find sale items in stock. In fact, in a previous blog post, I explained why Walgreens’ Register Rewards program isn’t worth the effort.

Occasionally, though, I ignore my own advice and shop at Walgreens to cash in on a good deal. A recent shopping trip brought trip to light a part of the Walgreens coupon policy I was not aware of, and it’s one you need to know before you shop at this drugstore: “The number of manufacturer coupons, including Register RewardsTM manufacturer coupons, may not exceed the number of items in the transaction. ”

Say I am buying two tubes of toothpaste that are on sale and want to use a manufacturer’s coupon on each. I’ll need to purchase another item in that trip to use a Register Rewards coupon, and it needs to be an item to which I don’t intend to apply a manufacturer’s coupon.

Non-sale items at Walgreens can be expensive, so buying something extra just so you can use another coupon may not be a wise financial choice. Before you shop at Walgreens, check out the sales ad and count your coupons so you won’t overpay for items at checkout.

Other notable provisions of the Walgreens coupon policy:

  • You can use one manufacturer’s coupon and one Walgreens store coupon per item, unless this is prohibited by the wording on either coupon.
  • The total value of your coupons can’t exceed the total purchase price of your items. If a coupon’s value exceeds the sale price of the item, Walgreens will only deduct the actual cost of the item from your transaction.
  • Walgreens accept coupons printed from the Internet as long as the barcode is clear and scannable.

You can view the full Walgreens coupon policy online.

Have you encountered a similar policy about the number of coupons vs. the number of items at another store?

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Bad coupon experience a reminder to “know before you go”

Happy 2012 to all! Now that the rush of the holidays is over, I’ll be back to posting detailed blog entries on a regular basis. In addition to coupon codes and sale deals like those offered at Christmas, I’ll post information on other ways to save money and avoid customer service headaches.

For me, 2011 ended with a disappointing customer service experience at Meijer, a grocery store chain serving Kentucky, Indiana, Ohio, Illinois and Michigan. I don’t normally shop there because I live closer to another chain store, but I went to Meijer because it sells a brand of yogurt my regular store does not. I had a set of coupons expiring soon, and I wanted to take advantage of the store’s double coupon program to get a good deal.

The yogurt was $1 per container, and my coupons had a face value of 50 cents off two containers. When the coupon was doubled, my final cost would be 50 cents per container, a great deal for Greek yogurt. I grabbed 12 containers of yogurt, pulled six coupons from my folder and headed to the self-checkout lane. As I scanned the first couple of coupons, I watched the monitor to be sure they were doubling. Then, I scanned the remainder, paid the checkout total and left.

When I got to my car, I looked over my receipt and realized only two of the six coupons had been doubled. I went back into the store and asked the customer service staff why this was the case. The woman who assisted me explained that Meijer only doubles the first two coupons for a set of like items. So, whether I bought two yogurt or 20, only two coupons would be doubled, unless I purchased the containers in separate transactions. She said Meijer mentions this in the fine print in its newspaper ads.

This experience was a good reminder to me to review the coupon policies of stores at which you rarely shop before heading there to make a purchase. However, when I checked Meijer’s coupon policy online today, I couldn’t find a mention of the limitations on double coupons; in fact, there’s no mention of double coupons at all. Another page on the site states the store doesn’t regularly double coupons at all, information that should be included in the coupon policy itself. This is poor customer service; even a shopper who attempts to be informed can’t easily find accurate information on the store’s website.

To be sure you know all the provisions of a store’s policy, call or stop by the customer service desk before you begin filling your shopping cart. Ask about specifics that apply to your shopping scenario, such as a limit on the number of coupons you can use or when those coupons will be doubled. Also, find out if you are allowed to use a store coupon and a manufacturer’s coupon for the same item.

What “lessons learned” have you experienced while couponing? Please share your advice so others can avoid the same headaches.

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Filed under Customer service, Saving money