Monthly Archives: November 2013

RoadID delivers prompt, friendly service

If you run, walk or bike outdoors, you may want to familiarize yourself with RoadID. The company makes a suite of products designed to communicate your vital contact and medical information if you’re injured while exercising. The company offers bands you can wear on your wrist or ankle or attach to your shoes. Each band contains an engraved metal plate that you customize with your name, loved ones’ contact information and vital medical details. This will allow emergency personnel to access your important information if you’re unable to communicate it yourself. There’s also a necklace version of the ID and a product that attaches to your pet’s collar.

I began wearing the “Shoe ID” several months ago on my running shoe. Some of my family members’ contact information changed recently, so I requested a replacement ID plate as a birthday gift. My sister ordered the customized item on Saturday, and it arrived on Thursday. Not only does RoadID offer quick shipping, its ordering-related materials show the company cares about its customers by offering a friendly, helpful tone.

For example, my gift include a slip with the name of the person who packed my order and her contact information. It also offered email and telephone contact information for RoadID’s customer service team. The company even puts the email addresses of its owners on its packing materials.

RoadID backs its products with a “for real, rock-solid guarantee.” If you are not satisfied with a RoadID product, you can return it for a full refund or exchange. Plus, the company offers a lifetime warranty on its stainless steel ID. The ID plates are interchangable among several RoadID products.

If you prefer a version of the RoadID that you don’t have to update when your contact information changes, check out the interactive RoadID. It provides a phone number and website address responders can use to access your vital details. This allows you to change your contact information without having to order a new ID. I don’t like this version of RoadID for two reasons:

  1. I would rather that my information be immediately available to an emergency worker. I don’t want the person to have to call a number or visit a website to find out how to reach my husband or what medications I’m allergic to.
  2. The product has a $9.99 annual membership cost. Depending on how often your contact information changes, it would be cheaper just to order a replacement ID tag.

My shoe ID has held up well so far. It’s a great alternative to trying to carry a driver’s license and list of personal contacts with me when I run. Before ordering, I wondered whether it would interfere with the proper fit of my shoes. It doesn’t; in fact, I don’t even notice it’s there.When you’re ready to order a RoadID, visit RetailMeNot to find a promo code that can save you a buck or two.

What kind of personal identification do you wear when exercising outdoors? Share your experiences with these or other products.

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Know your options when JCPenney makes mistakes

I’ve been ordering items from JCPenney online for about 15 years. Despite the dozens of orders I’ve placed, JCPenney always got my order right — until now. Twice in the last month, the company has sent an item different from what I ordered. First, I ordered two pairs of pants and a set of sheets. What I received was a pair of shoes and two pairs of pants that were not the same size or style as the ones I’d requested. Then, I ordered another set of sheets because I didn’t like the color of the first set. This time, JCPenney did send the same brand of sheets, but they were not the same color as what I ordered. In both cases, the information on the packing slip was correct, but what was inside the box was not.

My two wrongly fulfilled orders led to phone calls to JCPenney’s customer service line to address the problems. Here’s a key lesson I learned: JCPenney will send UPS to pick up the wrong items at your home, but you have to request this. The customer service representatives’ first line of attack was to suggest I return the items to a store. I don’t live close to JCPenney, nor do I want to drive all the way there to fix an error that wasn’t mine. So, I asked if the company could send UPS to collect the items. In both cases, the representative agreed to do this. If you take advantage of this option, you simply set the item on your porch for UPS to pick it up or give it to the delivery driver when he rings your doorbell. UPS will only make one attempt to collect the item, so be sure to have it ready. Make sure you ask the driver to give or leave you a receipt for the package so you have proof you sent the items back. Unlike other companies, JCPenney doesn’t send you a return label to print out; UPS puts one on your package at the time of pickup.

Other notes from my JCPenney customer service encounters:

  • Things went most smoothly with the mix-up involving the wrong color of sheets. The representative seemed to know exactly how to handle the situation. She also informed me that I would get my refund sooner if I took the item back to the store.
  • The case of completely incorrect items being sent to me seemed to confound the customer service staff. I was placed on hold a couple of times while the representative tried to determine what to do, and I got a follow-up call the following day from another representative. In this situation, the company did not wait to receive the incorrect items before issuing a credit to my credit card.
  • During my latest call, the representative answered the phone by stating her name and mentioning she was located in Milwaukee, Wisconsin. It was great to get assistance from someone with strong English-speaking skills. I also commend JCPenney for not outsourcing customer service jobs to other countries.
  • In both experiences, I found the JCPenney representatives to be polite and friendly.

I am not sure what has led JCPenney to fulfill two of my last three orders incorrectly, but it seems some new quality control procedures are in order. What have your recent online ordering experiences with JCPenney been like?

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