Ask Amazon, Walmart online customers for product info

I do a lot of online shopping. While it is a convenient way to find affordable products, it does have its downfalls. One is that you cannot see or try out the product you are viewing on the Internet. In some cases, you can find the same product at a local store and examine it there, but this is not always the case. That’s why I’ve been excited to discover helpful tools offered by Amazon.com and Walmart.com.

Both retailers have an “ask-a-question” feature on their product pages that allows you to post an inquiry about a specific product and get answers from other customers. I have been amazed at how quickly questions I posted on Amazon get answered and by how many people take time to share their input. Often, I will get an answer within one to two hours of posting my question on Amazon.

Answers come more slowly on Walmart.com, sometimes taking a few days or even weeks.

Both websites give you the option of being notified by email when your question is answered, so you don’t have to keep revisiting the product page to look for a response.

It can be a bit tricky to find the “Ask a question” feature on Amazon. You have to click on the link to customer reviews found just below the product name at the top of the page (behind the product’s star rating). Once the reviews page loads, you’ll see this heading on the right side of the page: “Questions? Get fast answers from reviewers.” Type your question in the box provided.

On Walmart.com, it’s not readily apparent where this feature is, either. After you open the product page, scroll down to the “Item description” section, and look for this wording at the end of the description: “Do you have questions about this product? Ask a question.”

I’ve only encountered one instance where customers disputed the correct answer to my question, and that involved a technical specification on a specialty electronic device. While there are no guarantees you’ll get a right answer, I’ve found the responses I receive to be generally helpful, friendly and accurate.

Are there other websites where you have found helpful customer question features?

Leave a comment

Filed under Customer service, Shopping tips

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s