Libman delivers great customer service for cleaning product

In a recent post, I recommended some cleaning products I love. Another item that helps me conquer my cleaning chores is my Libman Tornado Mop. I know many people use Swiffer pads or sponge-based mops to clean their floors, but I’m convinced “old-school” mops do the best job of removing dirt and stuck-on food from my tile floors. I bought the Libman Tornado Mop because you can wring out the the mop head without getting your hands wet.

I also love the fact I can remove the mop head and toss it in my washing machine. My recent attempt to do that is what led to my contact with Libman’s customer service department. On the mop head replacement instructions, Libman clearly states you should take care not to lose the plastic connector that clips your mop head into place. Unfortunately, I did exactly that. I looked high and low for it in my laundry room, but I still can’t figure out where it went.

I contacted Libman by email and asked how I could obtain a replacement connector clip. An automatic response told me to expect a reply to my email within 48 business hours. I actually received a reply within 24 business hours. A customer service representative noted she had mailed the replacement part to me.

The package from Libman arrived quickly, and I was pleased to discover I was given three replacement clips — all free of charge.

Speedy customer service and free replacement parts are hallmarks of companies that care about customers. This great customer service experience has made me an even bigger believer in Libman products.


Filed under Customer service, Product recommendations

7 responses to “Libman delivers great customer service for cleaning product

  1. Juliette

    Great customer service….I emailed Libman and they sent me clips, as well!

  2. elisa

    Contacted Libman by phone and was pleasantly surprised to find the clips will be sent immediately. I love the mop heads that you can toss in a laundry bag and wash.

  3. Mary Ann weissinger

    I have used Libyan roller mop with scrubber brush for years but the last 2 refills I bought have not lasted very long. Especially the last one only a few weeks it ripped and doesn’t wring out at all. I also clean for my handicap sister and got her a Libyan because I use it at home. She has the gator mop works very good.I will not be buying any more.

  4. Mary Ann Weissinger

    I have used Libman roller mop for years but the last 2 refills have not held up at all very disappointed with quality. Would like refund or some replacement

  5. Tim Severin

    I unfortunately lost the clip that attaches the mop head to the handle and was wondering if I can get a replacement clip.

    Thank you

  6. Kimberley A Donaldson

    Same problem – same experience. These folks are great!

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