When deal falls through, Living Social offers proactive customer service

If you’re looking for a good deal on activities, lodging or food, you can find it on Living Social. In November, I discussed a glass-blowing experience I enjoyed at a deep discount thanks to one of the website’s offers.

A few days ago, I got a glimpse of how the company handles deals that fall through, and I found its customer service impressive.

In November 2011, I purchased a voucher for smoothies at a local retail chain. At the time of purchase, Living Social required me to specify at which location I would use the voucher.

Then, last week, Living Social notified me that the location where I planned to get my smoothies was no longer in operation. I didn’t even know this because I’d been in no rush to use the voucher. Living Social offered me the choice of using my deal at one of the chain’s two remaining locations or getting a refund. I chose the latter, and the company emailed me back the same day to say it had processed my refund request. The refund showed up on my credit card within three days.

I’m impressed by Living Social’s handling of this experience. The company saved me the hassle of going to the smoothie store and finding out it was closed, and it gave me options for resolving the situation. Once I made my choice, the company acted it on it immediately. These are hallmarks of a company that cares about its customers.

Advertisements

Leave a comment

Filed under Customer service

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

w

Connecting to %s