What to do when you forget your Kroger Plus card

Readers who shop at Kroger no doubt know the value of having a “Kroger Plus” card. It entitles you to discounts on food and merchandise throughout Kroger grocery stores, and it also allows you to earn points you can use for discounts at Kroger fuel centers. Especially valuable are the double fuel points every day on gift cards — read my previous post for details on how to get the most out of this offering.

With all these advantages, you can imagine how bummed I was to get to the checkout line recently and realize I did not have my Kroger Plus card with me. If you forget your Kroger Plus card, you have two options:

1. Use the credit card keypad to enter the telephone number associated with your card — this will allow your card to be applied to your purchase

2. Pay the nondiscounted price for the items and return later with your card and your receipt

I chose the second option because I could not seem to recall which of the many phone numbers I’ve had was linked to my card. I presented my card and receipt at the customer service desk the following day and explained the situation. The clerk promptly refunded the $34.82 I would have saved with my card. I asked if this meant the fuel points linked to the purchase were now on my card, too, but the clerk said that required a separate procedure. He offered to call the Kroger Plus customer service center and take care of this for me, but you can also do this yourself if you are in a rush or the clerk is too busy to help. Be sure to point out any gift card purchases that were part of your transaction so the points are calculated properly.

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Filed under Customer service, Saving money, Shopping tips

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